Preparing before airport pick-up
Before you set off, confirm that your booking details and driving license are complete, including the original license, its expiry date, and the renter's identification documents. Some rental companies have rules on license class and years held, so read the terms carefully when booking to avoid discovering on arrival that you cannot pick up the car. Also confirm your credit card limit and deposit arrangements in advance to avoid unnecessary trouble at the last minute.
The rental counter and pick-up point inside the airport may be on different floors, or you may need to take a shuttle to the rental lot. Find out in advance where the pick-up point is, the shuttle schedule, and the opening hours, so you can plan your time. If your flight may be delayed, consider leaving some flexibility in your pick-up time and check the rental company's rules on late pick-ups.
Key points for inspection at handover
When picking up the car, check the bodywork item by item, including the doors, bumpers, tyres and windows, for scratches or dents. We recommend taking photos and a video of the vehicle's condition with your phone before driving off, and asking staff to note any existing damage on the handover form. This record will be the basis for resolving any later questions about responsibility. If you have any concerns, raise them on the spot rather than waiting until you return the car.
Beyond the exterior, also make sure the interior equipment works properly, such as the air conditioning, audio, navigation and warning lights, and check that the fuel or charge level matches what the contract states. Airport rental handover forms usually record the starting fuel level, and any difference on return may incur an extra charge, so this check at pickup matters a great deal. Finally, confirm that the spare tyre and onboard tools are all there.
Things to keep in mind when returning the car
Before returning the car, tidy it up, remove your personal belongings and check the storage compartments so you don't leave behind any documents or items. Also refuel or recharge as the contract requires, and keep your fuel receipt to show at return. If you are returning the car to a different location from where you picked it up, check in advance whether there is a one-way drop-off fee and the opening hours of the return desk.
When returning the car, we suggest completing the condition check together with staff and getting a confirmed return receipt or electronic record. If any new damage is found, raise it immediately for discussion and keep photos of the inspection. Confirming when the deposit will be refunded as stated in the contract is also a step you should not overlook before closing out the rental.